Refund Policy
QiCli offers subscription-based services for AI-powered client onboarding automation. This policy outlines the terms and conditions for refunds.
Refund Eligibility
14-Day Money-Back Guarantee
We offer a full refund within 14 days of your initial subscription purchase if you are not satisfied with the service. This applies to:
- Monthly Pro subscriptions
- Yearly Pro subscriptions
- Per-client subscriptions
Refund Conditions
To be eligible for a refund:
- Time Limit: Request must be made within 14 days of the original purchase date
- First Subscription Only: Refund policy applies only to the first subscription period
- No Abuse: Refunds are not available for accounts that have been flagged for abuse or violation of terms of service
What's Not Eligible for Refund
- Subscriptions renewed after the initial 14-day period
- Usage-based charges (AI credits consumed)
- Refunds requested after 14 days from purchase
- Accounts that have violated our terms of service
How to Request a Refund
Contact Support (Recommended)
- Visit our Contact page
- Fill out the contact form with:
- Your account email
- Subscription details
- Reason for refund request
- Our team will process your refund within 5-7 business days
Note: Canceling your subscription through the Stripe Customer Portal does not automatically process a refund. You must contact support for refund requests within the 14-day window.
Refund Processing
- Processing Time: 5-7 business days after approval
- Method: Refunds are issued to the original payment method
- Notification: You will receive an email confirmation when the refund is processed
Prorated Refunds
Currently, we do not offer prorated refunds for partial subscription periods. Refunds are only available as full refunds within the 14-day window.
Cancellation vs. Refund
Cancellation
- Stops future billing
- Does not refund past payments
- Access continues until period ends
- Can be done anytime through Stripe Customer Portal
Refund
- Returns money for a past payment
- Subject to 14-day policy
- Must be requested separately
- Requires contact form submission
You can cancel your subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period.
Questions?
If you have questions about this refund policy, please contact us through our Contact page.
- Company: Ekan Limited
- Registered in: Hong Kong SAR
- Contact: Use our contact form for refund-related inquiries
- Response time: 24-48 hours
Version 1.0 | Last updated: December 15, 2025